has launched its groundbreaking Phygital Debt Resolution service, revolutionizing the debt collection and loan recovery industry.
This innovative solution combines digital outreach with a customer-centric call center to create an efficient and streamlined approach to debt collection and resolution. By employing a combination of digital tools, AI, and physical calls, this approach ensures a customer-centric strategy, effectively reducing bounce rates and enhancing collection efficiency after delinquency.
Mobicule’s Omni-Channel Debt Resolution Service
In today’s modern economic landscape, banks and NBFCs often face challenges in managing debt collection through various channels, leading to operational inefficiencies and rising costs. Mobicule’s Omni-Channel Debt Resolution Service offers a cost-effective solution to address this issue.
Siddharth Agarwal, Founder and Managing Director of Mobicule Technologies, explained that banks and NBFCs frequently assign cases to digital collections, and unresolved cases are later forwarded to call centers for resolution. Often, both channels are used independently or underutilized, resulting in inefficiencies and increased expenses.
Mobicule has introduced an integrated debt resolution service that seamlessly combines a multi-lingual/multi-city call center with digital outreach. This creates a true omni-channel solution that harnesses technology, data science, strategy, and a physical call center. It encompasses SMS, email, WhatsApp, IVR, Voice Bot, outbound and inbound call center services to provide a comprehensive and effective approach to debt resolution.
