Yogi government is continuously focusing on providing better services to electricity consumers and ensuring the prompt resolution of their grievances. In this direction, Uttar Pradesh Power Corporation Limited (UPPCL) has accelerated the redressal of consumer complaints in October. A total of 7.41 lakh complaints were received across the state’s five electricity distribution corporations (DISCOMs) during this period, of which 7,09,038 complaints were resolved. Thus, 95.63% of total complaints were addressed.
According to the DISCOM-wise figures, Madhyanchal Vidyut Vitran Nigam Limited recorded highest number of resolved complaints, at around 2.54 lakh. Meanwhile, around 1.33 lakh complaints were resolved by Dakshinanchal Vidyut Vitran Nigam Limited, 1.41 lakh by Paschimanchal Vidyut Vitran Nigam and around 1.12 lakh by Purvanchal Vidyut Vitran Nigam. In addition, Kanpur Electricity Supply Company (KESCO) resolved more than 66,000 complaints.
In October, the highest number of complaints received across all five DISCOMs were related to power supply. Besides this, consumers also registered other issues related to electricity services. Government has made electricity helpline number 1912 an important channel for the effective resolution of consumer complaints. Along with ensuring prompt and satisfactory redressal, emphasis is being placed on resolving every complaint to the consumer’s satisfaction.
To make the complaint redressal process more effective, instructions have been issued to conduct daily reviews at all control rooms, particularly at the Master Control Room. This is helping monitor pending complaints and ensure their prompt resolution. Yogi government’s objective is to ensure that electricity consumers do not have to make unnecessary rounds to get their problems resolved and receive relief within a stipulated timeframe.
For consumers’ convenience, UPPCL has also made digital complaint registration facilities available. Consumers can register electricity-related complaints through the 1912 toll-free number and ‘1912 Complaint Registration’ option on the official UPPCL website. This has made the complaint registration process easier, while also enabling digital monitoring of their redressal. Government’s focus is on making the electricity system more consumer-centric, transparent and accountable.
Electricity complaint redressal picks up pace in UP, five DISCOMs resolve 7.09 lakh complaints
Madhyanchal DISCOM leads in complaint resolution, with power supply-related issues accounting for the highest number of complaints
Daily reviews being conducted at control rooms, with emphasis on prompt resolution of pending complaints
Electricity-related complaints can be registered from home through 1912 toll-free number and UPPCL website
